案例是对包含问题或疑难情境在内的、真实发生的、典型性事件。案例撰写和分享既能提升个人的总结能力和表达能力，也为团队其他成员提供了经验借鉴。案例撰写和分享已列入SVI管理岗位晋升的必备条件。本次双周培训课堂，让我们一起学习如何使用STAR模型撰写案例，如何在团队中有效地分享案例。
A case is a real, typical event involving a problem or difficult situation. Case writing and sharing can not only improve personal summary and expression ability, but also provide experience and key learning for team members. It has been included as a requirement for promotion to SVI management positions. Let's learn how to use the STAR model to write cases and how to effectively share cases in a team.